MDEE Electrical – Terms and Conditions
Effective Date: 20 March 2026 Registered in the Republic of South Africa
1. Introduction
These Terms and Conditions (“Terms”) govern the relationship between MDEE Electrical (“the Company”, “we”, “us”, or “our”) and any person or entity (“Client”, “you”, or “your”) who engages our services, visits our website, or requests a quotation. By accepting a quotation, signing a work order, or instructing us to commence work, you agree to be bound by these Terms in their entirety.
MDEE Electrical operates in the Republic of South Africa and all work is performed in accordance with applicable South African legislation, including but not limited to the Occupational Health and Safety Act 85 of 1993, the Electrical Installation Regulations (2009), and the Consumer Protection Act 68 of 2008 (CPA).
2. Definitions
In these Terms, unless the context indicates otherwise:
“Services” means all electrical installation, maintenance, repair, inspection, testing, and related work performed by MDEE Electrical.
“Quotation” means a written or electronic estimate of the cost and scope of work provided by MDEE Electrical to the Client.
“Work Order” means the written or electronic instruction by the Client to proceed with the Services as described in the Quotation.
“Certificate of Compliance (COC)” means the certificate issued in terms of the Electrical Installation Regulations confirming that an electrical installation complies with the applicable safety standards.
“Site” means the physical location at which the Services are to be performed.
3. Quotations and Acceptance
3.1 All quotations provided by MDEE Electrical are valid for 30 (thirty) calendar days from the date of issue, unless otherwise stated in writing.
3.2 A quotation does not constitute a binding contract. A contract is formed only when the Client accepts the quotation in writing (including email or WhatsApp confirmation) and MDEE Electrical confirms acceptance of the Work Order.
3.3 Quotations are based on information provided by the Client at the time of assessment. Should the scope of work change or additional work be required once the project has commenced, MDEE Electrical reserves the right to issue a revised quotation. Work will not proceed beyond the original scope without the Client’s written consent.
3.4 Verbal instructions to proceed will not be binding on MDEE Electrical and may result in delays.
4. Pricing and Payment
4.1 All prices quoted are in South African Rand (ZAR) and are exclusive of Value Added Tax (VAT) unless expressly stated otherwise. VAT will be charged at the applicable rate in terms of the Value-Added Tax Act 89 of 1991.
4.2 A deposit of up to 50% of the total quoted amount may be required before work commences, particularly for large installations or material-intensive projects. The balance is due upon completion of the work, unless alternative payment terms have been agreed in writing.
4.3 Invoices are payable within 7 (seven) business days of the invoice date unless otherwise agreed in writing. Overdue accounts will attract interest at the rate of 2% per month (compounded) on the outstanding balance, calculated from the due date until the date of payment.
4.4 MDEE Electrical reserves the right to suspend or withhold Services on any account that is overdue by more than 14 (fourteen) days.
4.5 Payment shall be made by electronic funds transfer (EFT) to the banking details stipulated on the invoice. MDEE Electrical accepts no liability for payments made to fraudulent banking details where the Client has not verified the banking details by telephone prior to payment.
5. Scope of Work and Variations
5.1 The scope of work is limited to that described in the accepted Quotation. Any additional work requested by the Client or discovered as necessary during the course of the project will be treated as a variation and will be quoted for separately.
5.2 MDEE Electrical will endeavour to inform the Client of any variations as soon as they are identified. No variation work will be carried out without the Client’s prior written approval.
5.3 Where urgent safety-related work is identified that poses an immediate risk to persons or property, MDEE Electrical may carry out remedial work without prior approval and will invoice the Client accordingly. MDEE Electrical will notify the Client as soon as practically possible in such circumstances.
6. Certificate of Compliance (COC)
6.1 Upon completion of new electrical installations or alterations to existing installations, MDEE Electrical will issue a Certificate of Compliance (COC) as required by the Electrical Installation Regulations, 2009, issued under the Occupational Health and Safety Act 85 of 1993.
6.2 The COC will only be issued once full and final payment has been received by MDEE Electrical.
6.3 The COC covers only the work performed by MDEE Electrical and does not certify any pre-existing electrical installations on the property that fall outside the scope of the work performed.
6.4 The Client is responsible for ensuring that the COC is submitted to the relevant municipality or utility provider where required for the purposes of connection, transfer of property, or insurance.
7. Client Obligations
7.1 The Client shall provide MDEE Electrical with safe and unobstructed access to the Site at all times during agreed working hours.
7.2 The Client is responsible for ensuring that all third parties (including tenants, occupants, and other contractors) are notified of the work to be carried out and that access is facilitated accordingly.
7.3 Where the Client requires MDEE Electrical to work outside of normal business hours (Monday to Friday, 07h00–17h00), any additional costs for overtime, after-hours call-out, or weekend work will be charged at rates agreed in advance.
7.4 The Client shall ensure that the Site complies with all applicable health and safety requirements prior to the commencement of work. MDEE Electrical reserves the right to refuse to commence or continue work on a Site that it deems unsafe.
7.5 The Client is responsible for obtaining any necessary building, electrical, or local authority permits required for the work, unless MDEE Electrical has expressly agreed in writing to obtain such permits on the Client’s behalf.
8. Workmanship Warranty
8.1 MDEE Electrical warrants that all work performed will be carried out in a professional and workmanlike manner in accordance with the applicable South African National Standards (SANS) and the Electrical Installation Regulations.
8.2 MDEE Electrical provides a 12 (twelve) month workmanship warranty on all completed installations from the date of the COC or the date of practical completion, whichever is the earlier.
8.3 The warranty covers defects arising directly from faulty workmanship by MDEE Electrical. It does not cover:
8.4 Warranty claims must be submitted in writing within the warranty period. MDEE Electrical will inspect and, where the claim is valid, repair the defect at no cost to the Client.
9. Materials and Equipment
9.1 Where MDEE Electrical supplies materials and equipment, these will be sourced from reputable suppliers and will comply with the applicable SANS standards.
9.2 All materials and equipment supplied by MDEE Electrical remain the property of MDEE Electrical until full payment has been received. Risk in materials passes to the Client upon delivery to the Site.
9.3 Where the Client elects to supply their own materials or equipment, MDEE Electrical does not warrant the quality, suitability, or compliance of such materials. MDEE Electrical will not be liable for any defects, failures, or non-compliance arising from Client-supplied materials.
10. Liability and Indemnity
10.1 MDEE Electrical’s liability to the Client in respect of any claim arising from or in connection with the Services shall be limited to the total amount paid by the Client for the specific Services giving rise to the claim.
10.2 MDEE Electrical shall not be liable for any indirect, consequential, or special damages, including loss of income, loss of profit, or business interruption, howsoever arising.
10.3 The Client indemnifies and holds harmless MDEE Electrical, its directors, employees, and subcontractors from and against any claims, losses, damages, costs, or expenses arising from:
10.4 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by the negligence of MDEE Electrical, or for fraud or fraudulent misrepresentation, as prohibited by South African law.
11. Subcontracting
MDEE Electrical reserves the right to subcontract all or part of the Services to suitably qualified and registered subcontractors. MDEE Electrical remains responsible for the work performed by its subcontractors as if it had performed such work itself.
12. Health and Safety
12.1 MDEE Electrical is committed to maintaining the highest standards of health and safety on all Sites in accordance with the Occupational Health and Safety Act 85 of 1993 and its Regulations.
12.2 All MDEE Electrical personnel and subcontractors are required to comply with applicable health and safety regulations and any Site-specific safety requirements communicated by the Client.
12.3 The Client, as the party in control of the Site, bears the responsibility of principal contractor under the Construction Regulations unless this responsibility has been expressly delegated in writing to MDEE Electrical.
13. Cancellation and Termination
13.1 The Client may cancel a Work Order by providing written notice to MDEE Electrical. Cancellation fees will apply as follows:
13.2 MDEE Electrical may terminate a Work Order with immediate effect upon written notice to the Client if:
14. Consumer Protection Act (CPA) — Consumer Clients
14.1 Where the Client is a consumer as defined in the Consumer Protection Act 68 of 2008, nothing in these Terms is intended to limit or exclude any right afforded to the Client under the CPA.
14.2 In particular, Clients have the right to:
14.3 Any provision of these Terms that is in conflict with the CPA shall, to the extent of such conflict, be void and unenforceable.
15. Dispute Resolution
15.1 In the event of a dispute arising from or in connection with these Terms or the Services, the parties agree to first attempt to resolve the matter by way of good faith negotiation within 15 business days of the dispute being raised in writing.
15.2 If the dispute cannot be resolved by negotiation, either party may refer the matter to the Consumer Goods and Services Ombud (CGSO) or any other applicable industry ombud, or alternatively to mediation or arbitration in terms of the Arbitration Act 42 of 1965 (as amended).
15.3 Nothing in this clause shall prevent either party from approaching a court of competent jurisdiction for urgent interim relief.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. The parties consent to the jurisdiction of the Magistrate’s Court or High Court of South Africa having jurisdiction over the matter, notwithstanding that the amount in dispute may exceed the jurisdiction of the Magistrate’s Court.
17. Privacy and Data Protection
MDEE Electrical processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Personal information collected in the course of providing Services will be used only for legitimate business purposes and will not be shared with third parties without consent, except where required by law. Please refer to our Privacy Policy for full details.
18. Force Majeure
MDEE Electrical shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, load shedding or power failures, civil unrest, government actions, or pandemic-related restrictions. MDEE Electrical will notify the Client as soon as possible of any such event and will resume performance as soon as the circumstances allow.
19. Amendments
MDEE Electrical reserves the right to amend these Terms from time to time. Updated Terms will be published on our website and will apply to all new quotations issued after the effective date of the amendment. Existing accepted Work Orders will be governed by the Terms in force at the time of acceptance.
20. Entire Agreement
These Terms, together with the accepted Quotation and any written variations agreed between the parties, constitute the entire agreement between MDEE Electrical and the Client in respect of the Services and supersede all prior negotiations, representations, warranties, and understandings.
Contact Information
For any queries relating to these Terms and Conditions, please contact us:
MDEE Electrical Email: dyson@mdeeelectrical.co.za Phone: +27 76 440 0883 Address: 131 Sandton Drive, Sandton, Gauteng, South Africa Website: www.mdeeelectrical.co.za